CONTROL PANEL

BROADBAND CHECKER

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"> Check your telephone number for broadband availability here

INSTANT DIALUP ACCESS

INSTANT INTERNET ACCESS

Simply setup your system to dial 08440557007 with the following details :-

Username : firefly
Password : firefly

The Internet Services Providers' Association (ISPA UK) is the UK's Trade Association for providers of Internet services.

 

 

:: Questions and Answers ::

  
How it works  |  Features  |  Q 'n A  |  Free Trial and Pricing


Please find some useful questions and answers about Firefly's Netintelligence. Should you have any further enquiries,
please do not hesitate to contact us.

GENERAL

CONTROLLING INTERNET USAGE

GENERAL

I don't use Firefly for Internet access, can I still use Firefly Netintelligence ?

A. Because you don't use Firefly for Internet access doesn't mean you should be unprotected !  We have no objections with you using an alternative ISP for connectivity and use ourselves for our Netintelligence.
 

 

I have dialup, not broadband, can I still use Firefly Netintelligence ?

A. While Firefly Netintelligence is geared for broadband connections, there is no reason you cannot use it on a dialup connection.  You may notice a slight slowdown should a large virus update be required though.
 

 

What kind of computer can I use Firefly's Netintelligence Home Edition on?

A. You can use Firefly's Netintelligence Home Edition on PCs with Windows 2000® or Windows XP® operating systems installed on them. Firefly's Netintelligence Home is not designed for use on other operating systems, such as older versions of Windows, or the Macintosh® Operating System - so Firefly's Netintelligence Home can’t be used with an Apple Mac computer, for example.
 

 

Why is the Anti Virus not included as part of the trial and how do I get it?

A. We have assumed, rightly or wrongly, that many people will already have Anti Virus installed on their home computer. In order for the Firefly's Netintelligence Home Edition Anti Virus to work effectively, you will need to uninstall any other existing Anti Virus product. To ensure that you gain the maximum benefits from your trial, simply and easily, we believe that it makes sense for you not to install our Anti Virus until you are convinced that you wish to purchase Firefly's Netintelligence. This removes any inconvenience on your part in un-installing, installing and potentially un-installing the software again. Once you have completed the purchase of your product, you will be able to download and install the Anti Virus component onto your computer(s) direct from the Anti Virus section of the online Control Centre. Your trial Firefly's Netintelligence software will work with any Anti Virus products that you may have currently installed.

 


How do I know that all the components of Firefly's Netintelligence Home Edition are actively working?

A. When you log into the Firefly's Netintelligence Control Centre, the first screen that you see shows you summary graphs for the six main components of Firefly's Netintelligence Home – website visits, messenger/chat usage, blocked sites, anti virus, computer usage and software usage. There is a set of graphs for each of your machines running Firefly's Netintelligence. You can see the different sets of graphs by clicking on the computer name tab at the top of the screen. The presence of the graphs, for each of your machines running Firefly's Netintelligence, shows that Firefly's Netintelligence is functioning fully.

In addition, Firefly's Netintelligence Home runs a small process (a ‘background’ activity) which checks on the status of your Firefly's Netintelligence software every minute. If this process detects that Firefly's Netintelligence Home has suffered a malfunction for any reason, it will automatically ‘restart’ the software.

How do I add Firefly's Netintelligence Home Edition to another computer?

A. You can install Firefly's Netintelligence Home Edition on three separate machines which you own, either at home, in the office or a mobile machine such as a laptop. (If you were to try to install on a fourth machine, the client on this machine would simply be ignored by the Firefly's Netintelligence central databases.)

To install on another computer, or to re-install on an existing computer:

1. Log in to your Firefly's Netintelligence Control Centre.
2. Click on the ‘My Firefly's Netintelligence’ button.
3. Click the ‘Install Firefly's Netintelligence on a new machine’ icon – further installation details are now given on the page displayed.

Can anyone other than myself remove or disable the Firefly's Netintelligence Home Edition from my computer(s)?

A. Only users with ‘administrator’ rights for a machine can remove software. This is why we recommend that other users of your PC should be given the ‘limited’ type of user account, while you yourself should have an ‘administrator’ account.

It is possible for a more advanced user to stop the Firefly's Netintelligence process manually, but the effect of doing this is only temporary, as Firefly's Netintelligence will automatically ‘restart’ itself in minutes if this should happen.

Only users with a Control Centre login (i.e. yourself) can make Firefly's Netintelligence ‘inactive’ (or disabled) for any users of a machine.

I have installed Firefly's Netintelligence on my PC but I only have one user appear. Why is this?

A. Firefly's Netintelligence has detected that there is only one Windows user set up to use your computer. In other words, your family uses your computer simply by turning it on – individual members do not need to enter their own unique passwords or select their unique user profile to use the computer.

In order to benefit from the unparalleled reporting capabilities of Firefly's Netintelligence Home Edition, you will need to create different users in Windows, one for each person in your family who uses the computer. This is a very straightforward procedure, and you should do this for each computer you want to run Firefly's Netintelligence on. Once you have done this, Firefly's Netintelligence will detect the new users, and will then show them separately in your Firefly's Netintelligence Control Centre.

Click here to download the Firefly's Netintelligence Home Edition User Guide, or refer to your Microsoft Windows documentation or help system, for instructions on how to create Windows users.

 

How quickly are any changes that I make to my Firefly's Netintelligence Home Edition enabled?

A. Your Firefly's Netintelligence software ‘communicates’ with our central databases every minute. So any configuration changes that you make (e.g. adding a new computer, setting blocking rules for a particular user) will start to be effective approximately 2 minutes after you’ve made them.

Changes that we make to our central databases (e.g. adding more categorised websites) are made continuously, and are effective as soon as they are made – if you have blocked the category of website which any new addresses belong to, then you will be immediately protected.

 

How will I receive any future upgrades to the Firefly's Netintelligence Home Edition software?

A. The upgrades will be sent to your machine(s) automatically, as and when new releases are available. If an upgrade is available, a message will appear on your screen advising you of this fact and asking you to accept the upgrade. (You should always agree to accept the upgrade, so that you always have the latest version of the software.)

 

What brands of Instant Messenger software does Firefly's Netintelligence report and record?

A. Currently, Firefly's Netintelligence monitors and records MSN®, Yahoo®, AOL® and ICQ® messenger software.

How far back can I see the Firefly's Netintelligence reports for a particular user?

A. The Firefly's Netintelligence Central Database holds the last 30 days’ data, on a rolling basis. This means that no permanent record is kept centrally. You can of course either save or print the Firefly's Netintelligence reports, to keep a lasting record of your own.

In the report screens, you can select to see the data for a particular user (or for all users) on any given day, or for the last 7 days. You can also use the calendar 'date picker' (where available on detail screens) to look at data for the previous 30 days.

CONTROLLING INTERNET USAGE


What subjects are contained within the categories that Firefly's Netintelligence blocks?

A. Firefly's Netintelligence has sophisticated filtering categories, which for the Home Edition have been simplified to the following six:

Adult

Pornographic sites; sites featuring nudity and/or sexuality; ‘adult’ underwear and role-playing apparel; games, humour and literature sites with overtly adult content; personals/dating/romance; art featuring nudity or explicit sexuality; sex education

Drugs

Sites concerned with supply, promotion and/or advocacy of illegal drugs; including drug-related paraphernalia, literature, and equipment; associated alternative lifestyles

Gambling

Bookmakers and casinos (online and offline); gambling machines (fruit machines, roulette, etc.); gambling resource and information sites

Gaming

Online games; online gaming groups; gaming resources; interactive puzzles; role-playing games; video games; coin-operated games

Hate

Violence; aggression; racism; weapons (supply and advocacy/information); terrorism; political, racial or religious intolerance, bigotry or hate; incitement to law-breaking, including civil disobedience; suicide assistance/advocacy sites

Threats

Sites concerning hacking, phreaking, phishing, virus creation, password cracking, illegal software, warez, proxies and redirectors, fraud, credit card number generation, dialers, and other identifiable threats

Firefly's Netintelligence uses a unique combination of detection tools and techniques that can identify harmful websites. The Firefly's Netintelligence central databases contain in excess of 30 million digital fingerprints, which identify a file out of millions of other files.

These fingerprints are generated from an assessment process, which involves our dedicated team of specialists physically reviewing the material and determining the categories to which the material should be assigned. The material can take various forms: images, website addresses (URLs), files, movies etc.

Firefly's Netintelligence Home Edition constantly compares web access requests against the Firefly's Netintelligence databases for matches. If a member of your household is attempting to reach a web resource which has been found and classified within the Firefly's Netintelligence database, and which you have decided they shouldn’t see, they will be denied access.

I have managed to reach a website that should be in one of the categories I have blocked. How did this happen, and what should I do?

A.  A new website is added to the internet every few seconds. Whilst our assessment techniques are constantly operating 24 hours per day, it sometimes takes a little time for websites to fall within our radar.

As filtering products such as Firefly's Netintelligence become more widely used, the purveyors of harmful content are constantly seeking ways to ensure that their websites are visited, and not blocked. (For example, many children will want to visit the website Britney.com to get the latest news on their favourite pop star, but if they mis-spell or mistype the name as Brittny.com they will be directed to an adult material site.) At Firefly's Netintelligence we recognise this issue - which is why we physically view the content on the websites and why we capture digital fingerprints of inappropriate images and files in our assessment process.

If you do find a website that you feel we should assess, please let us know by submitting the website address to us.
You can do by clicking here


You are blocking a site that appears to be quite harmless. What do I need to do to get this ‘unblocked’?

A. If you believe that we have blocked a website in error, you can advise us by submitting a request for reassessment - you can do this via the Firefly's Netintelligence ‘blocking’ page that appears in place of the website you were trying to access. In the meantime, to ‘unblock’ the site for your own use, you can add the website address to your ‘Managed Internet’ personal ‘allow’ list – this means that even though blocking is still ‘on’ for the category in general, you will be able to visit this particular site.

I want to apply a category to ‘Managed Internet’ so that I am generally protected, but I want to make some exceptions (websites in this category which I will be able to access). What can I do?

A. To ‘unblock’ a site in one of our categories (at least for your own personal use), you can add the website address to your ‘Managed Internet’ personal ‘allow’ list – having this list means that even though blocking is still ‘on’ for the category in general, you will be able to visit these particular sites.

I need to do some research and wish to have unrestricted access to the Internet. What do I need to do?

A. When you don’t want any of the filtering rules to apply to you, simply set your user as ‘inactive’ under ‘Edit Users’, by clicking on the ‘No’ radio button under ‘Active?’, and saving your changes. This tells Firefly's Netintelligence not to monitor your user’s activity at all, including preventing access to blocked sites. When you’re finished your work, you can easily reset your user to ‘active’ again.

I want my children to visit only certain websites, and to be prevented from visiting all other websites. What do I do?

A. Firefly's Netintelligence Home Edition has a feature specifically designed for this very purpose: ‘Safe Internet’. To use this feature, go to ‘Safe Internet’, then:

1. Select the user’s tab
2. Add the addresses of the websites that you want him/her to be able to access

This user will now only be able to visit the sites that you have included in his or her personal list.

How can I ensure that my children only use the internet during certain times of the day?
 

A. You can limit/restrict the length of time that your children can use both the PC and the Internet using Firefly's Netintelligence's Time Controls feature. You simply determine for how long and when you want your family to be able to use the PC or Internet and 'click' on the appropriate 1/2 hour time periods, using the very simple Time Control panel, to allow them access at your specified times. You can set different access 'rules' for each individual family member and you can also vary the access by day - allowing longer access at weekends for example.


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